All Goods bought can be returned to us within 30 days of receipt
Should your item not yet have been dispatched to you have the right to cancel your order immediately,(All orders before 4pm Monday to Friday are dispatched same day.)
Our Return policy will be enclosed in your package.Should your order have been received and you wish to return for exchange, simply follow the steps on our document that will be enclosed and advise what item it is that you would like to exchange it for.
Please include the return document and invoice in the parcel you received with the goods, or your name and order number , so that we know who they are from.
Returns : Our only stipulation is that they are in a re-saleable condition.
The tags have not been removed, The garment has not been worn or damaged, The packaging is returned unripped and re-usable if shoes returned in the original box without damaging the box in any way.
Exchange : All returns for exchanges are dealt with on the same working day of reciept.
Refunds : Upon receiving the goods returned in satisfactory re-saleable condition we will issue the refund within 3 working days of receipt (Monday/Saturday), and you will see the credit on your card after 3 or 4 working days. Although we issue the credit straight away it takes this length of time to work its way through the banking system.
A refund will show on your card under our company name: Trend Clothing Ltd.
Please ensure that you wrap the package securely,For your own protection, we recommend that you send your package by Royal Mail Special Delivery service because, Royal Mail special delivery insures the goods up to £500 ,This cover can be increase to £1,000 by paying a small premium, Royal Mail recorded delivery only insures the goods up to £39.
We cannot be held responsible for packages lost or damaged in the post.
Except where the goods you return are faulty or damaged, the cost of returning the goods to us is your responsibility. All inital postage and packaging costs will be retained by the seller.
This does not affect your statutory rights as a consumer.
Our Returns Policy is provided on the rear your purchase invoice that came with your package and it is also provided on the side of your postage label it is in very small writing.
Trend Clothing Ltd 58 Murray Place Stirling FK8 2BX
All queries should be emailed to firstname.lastname@example.org and we generally deal with all queries within2 hours. If we need to investigate your query further we will advise you if there will be any delay.
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